Returns & Exchanges

At Anker, we stand behind the quality of our electronics with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we offer a straightforward process for returns and exchanges to ensure your power and charging needs are met.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online returns portal with your order number and the serial number of the device to begin the process.

• 2.
  Receive Return Authorization

  Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label for defective items.

• 3.
  Pack and Ship

  Securely pack the device in its original packaging including all cables, chargers, and manuals, then drop it off at the designated carrier location.

• 4.
  Refund Processing

  After our technicians inspect the returned hardware, we will issue a full refund to your original payment method within 7 to 10 business days.